Delivery Terms

Effective date: August 11, 2026

§1. General Provisions

1.1. These Delivery Terms set out the rules, methods, and costs of delivering Products ordered from the online store operating at fondori.com (the "Store").

1.2. The Seller and the entity fulfilling delivery of the Products is:

ADACTUS Sp. z o.o.
Plac Bankowy 2, 00-095 Warsaw, Poland
VAT ID: PL5252829597 · Company registration number (KRS): 0000850984
email address: sales@fondori.com
(the "Seller")

§2. Delivery Area

2.1. The Seller delivers Products within the territory of the Republic of Poland and the other member states of the European Union.

2.2. The Seller may also deliver Products outside the territory of the European Union, to selected other countries indicated when placing an Order — on the terms and at the rate specified in §3.2.

§3. Delivery Cost

3.1. Delivery of Products within Poland and within the other member states of the European Union is free of charge for Orders valued at PLN 430 (Poland) / EUR 100 (other EU countries) or more. For Orders below this value, the delivery cost is PLN 15 (Poland) / EUR 7 (other EU countries).

3.2. Delivery outside the territory of the European Union is subject to a charge of PLN 99, regardless of the Order value.

3.3. The prices of Products and the delivery cost stated in the Store do not include any customs duties or local taxes (including import tax) due in the country of delivery for Orders fulfilled outside the territory of the European Union. If such charges apply, they are assessed by customs authorities or the carrier upon customs clearance or delivery of the shipment and are borne by the Customer.

§4. Delivery Methods

4.1. Within the territory of Poland, the Customer selects one of the following delivery methods when placing an Order:

delivery to an InPost parcel locker selected by the Customer;
courier delivery to the address indicated by the Customer.

4.2. Within the territory of the other member states of the European Union, Products are delivered exclusively by courier shipment to the address indicated by the Customer.

4.3. Courier shipments are carried out via insured courier delivery. The Seller uses the services of different carriers depending on the delivery country, in order to select the most favorable transport conditions for a given destination — for this reason, the name of a specific carrier is not indicated in this document. The Customer receives information about the carrier fulfilling a given Order and the tracking number once the shipment has been dispatched.

§5. Packaging of the Shipment

5.1. The Seller packages Products carefully and securely, ensuring they are protected against damage during transport.

5.2. The outer packaging of the shipment is neutral and does not reveal the contents of the parcel or the type of Products sold — this is intended to protect the Customer's privacy and the security of the shipment during transport and delivery.

§6. Fulfillment and Delivery Time

6.1. The Order fulfillment time (preparing the Product for shipment) is 1–2 business days from the day the Order is placed.

6.2. The Customer receives an e-mail from the Seller confirming that the shipment has been dispatched, containing a number allowing the shipment to be tracked.

§7. Liability for the Shipment

7.1. Liability for the safe delivery of the shipment to the Customer rests with the Seller. Shipments are insured — in the event of damage to or loss of the Product during transport, the Seller will independently resolve the matter with the carrier or insurer and will ensure the Customer receives redress (replacement of the Product with one free of defects, or a refund), in accordance with the Store's Terms and Conditions.

7.2. If a shipment is received showing visible signs of damage, it is recommended that a damage report be prepared in the presence of the courier or the pickup point staff, and that the Seller be informed without delay at sales@fondori.com.

§8. Collecting the Shipment

8.1. The Customer should collect the shipment within the period indicated by the carrier or the parcel locker operator.

§9. Failure to Collect the Shipment

9.1. A shipment delivered to an InPost parcel locker within Poland is held for collection by the Customer for 48 hours from delivery. The Customer may independently extend the collection period via the InPost app, for an additional fee charged by the parcel locker operator.

9.2. For courier shipments, the courier makes a maximum of 2 delivery attempts to the address indicated by the Customer. After the second unsuccessful delivery attempt, the shipment is returned to the Seller.

9.3. If a shipment — regardless of the delivery method — is returned to the Seller because it was not collected by the Customer, re-shipment of the Product is possible after the Customer pays an additional re-shipment fee, amounting to: PLN 15 — for delivery within Poland; EUR 7 — for delivery within the other member states of the European Union.

§10. Final Provisions

10.1. In matters not regulated by these Delivery Terms, the provisions of the Store's Terms and Conditions and the generally applicable law shall apply.

10.2. These Delivery Terms take effect on August 11, 2026.