Effective date: August 11, 2026
§1. General Provisions
1.1. These Terms and Conditions ("Terms") set out the rules for using the online store operating at fondori.com (the "Store"), including the rules for concluding sales agreements through it, placing Orders, delivering ordered Products, payment of the price by the Customer, the Customer's right of withdrawal, and the rules for submitting and handling complaints.
1.2. The Store is operated by:
ADACTUS Sp. z o.o.
Plac Bankowy 2, 00-095 Warsaw, Poland
VAT ID: PL5252829597 · Company registration number (KRS): 0000850984
email address: sales@fondori.com
(the "Seller")
Definitions
- Seller / Service Provider — ADACTUS Sp. z o.o., as identified in point 1.2.
- Store — the online store operated by the Seller at fondori.com.
- Customer — a natural person, legal person, or organizational unit without legal personality, using the Store, including by placing an Order.
- Consumer — a Customer who is a natural person entering into a legal transaction with the Seller not directly related to their business or professional activity.
- Product / Goods — a movable item (a printed coin) offered in the Store.
- Personalized Product — a Product from Line B, made according to an individual design submitted by the Customer using the configurator.
- Order — a declaration of intent by the Customer aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of Products.
- Sales Agreement — an agreement for the sale of a Product concluded or to be concluded between the Customer and the Seller through the Store.
- Business Day — a day from Monday to Friday, excluding public holidays.
1.3. Using the Store requires a terminal device with internet access and a web browser, an active e-mail account, and cookies enabled.
1.4. The Customer is prohibited from providing unlawful content, in particular when personalizing Products (Line B) and when using the contact form.
1.5. Product prices in the Store are quoted in Polish złoty (Poland market) or in euro (European Union market), depending on the delivery country selected by the Customer, and are gross prices (inclusive of VAT).
§2. Electronically Supplied Services
2.1. The Store enables the Customer to place an Order either by creating a Customer Account or without creating an Account, in a so-called "guest checkout" mode. A Customer Account is created by completing the registration form; the Account allows the Customer to view their Order history and save shipping details. The Account service is free of charge and provided for an indefinite period. The Customer may request deletion of their Account at any time by contacting the Seller.
2.2. Order Form — a service enabling an Order to be placed by adding Products to the cart and providing the information necessary to perform the Sales Agreement. This service is one-off in nature and ends once the Order has been placed, or earlier if the Customer stops the process.
2.3. Contact Form — a service enabling a message to be sent to the Seller through the form available on the Contact page.
2.4. Newsletter — on the basis of freely given consent, the Customer may subscribe to the Newsletter service and receive commercial information from the Seller electronically. Consent may be withdrawn at any time, without giving a reason, via the unsubscribe link included in every Newsletter message or by contacting the Seller.
2.5. The electronically supplied services referred to in this paragraph are provided free of charge.
2.6. Complaints regarding electronically supplied services may be submitted by the Customer to the e-mail address sales@fondori.com. The Seller will handle the complaint without undue delay, and no later than within 14 days of receiving it.
§3. Products and Conclusion of the Sales Agreement
3.1. The Store offers coins with an original UV print, produced entirely by the Seller without the involvement of external parties, including:
- Line A — ready-made coin collections curated thematically to suit an occasion, an interest, or the recipient of a gift;
- Line B — a coin designed independently by the Customer, using their own photo or artwork, via the personalization tool (configurator) available on the product page (Personalized Product).
3.2. Within the configurator, the Customer uploads their own photo or artwork, positions it within the designated personalization area, and approves the design preview before adding the Product to the cart. An Order for a Personalized Product is fulfilled exclusively on the basis of the design approved by the Customer during configuration.
3.3. By placing an Order for a Personalized Product, the Customer declares that:
- they hold the copyright to the submitted artwork/photo, or are otherwise authorized to use it for this purpose;
- where the submitted material depicts a person other than the Customer (including, in particular, the image of a child), the Customer holds the consent of that person or their legal guardian to use and reproduce their likeness on the Product;
- the submitted content does not infringe the rights of third parties or applicable law.
The Seller reserves the right to refuse to fulfill an Order if the submitted content clearly violates the above rules, and will inform the Customer without delay.
3.4. An Order may be placed through the Store's website, 7 days a week, 24 hours a day.
3.5. An Order is placed by: selecting a Product (for Line B — together with approval of the personalization design), adding it to the cart, providing the information necessary to fulfill the Order (including the delivery address), choosing the delivery method and payment method, and confirming the Order via a button that clearly indicates the obligation to pay.
3.6. The Sales Agreement is deemed concluded once the Customer receives an e-mail confirming acceptance of the Order for fulfillment.
3.7. The content of the Sales Agreement is recorded, secured, and made available to the Customer by sending the Customer the e-mail referred to in point 3.6.
§4. Prices and Payment
4.1. All Product prices shown in the Store are gross prices (inclusive of VAT) and do not include delivery costs, which are indicated separately before the Order is placed, in the cart summary.
4.2. The Customer pays for the Order using one of the payment methods made available in the Store during the ordering process (including payment by payment card via a payment operator). The currently available payment methods are indicated at each stage of the checkout process.
4.3. The Seller does not charge any additional fees for choosing a specific payment method made available in the Store.
4.4. Where delivery is chosen outside the territory of the Republic of Poland (other European Union countries), the Product price is expressed in euro; the conversion and display of the price take place automatically in the Store, depending on the delivery country selected by the Customer.
§5. Order Fulfillment and Delivery
5.1. The Order fulfillment time (preparing the Product for shipment) is 1–2 business days — both for Products from Line A (subject to stock availability) and for Personalized Products from Line B (counted from the moment the Customer approves the personalization design).
5.2. The Store delivers within the territory of the European Union, via insured courier shipment.
5.3. The delivery cost and estimated delivery time are shown to the Customer before the Order is placed, in the cart summary, and depend on the selected country and delivery method.
5.4. The risk of accidental loss of or damage to the Product passes to the Customer upon delivery of the Product to the Customer (or to a carrier engaged by a Customer who is not a Consumer).
§6. Right of Withdrawal
6.1. A Customer who is a Consumer (as well as a natural person entering into a Sales Agreement directly related to their business activity, where the content of that agreement shows that it is not of a professional nature for that person) has the right to withdraw from the Sales Agreement within 14 days of taking possession of the Product, without giving any reason and without incurring costs, except for the direct cost of returning the Product — in accordance with the consumer protection law applicable in the European Union.
6.2. The right of withdrawal also covers Personalized Products (Line B).
The Seller knowingly does not make use of the statutory right to exclude the right of withdrawal available for goods that are not prefabricated and are made to the consumer's specifications. The right of withdrawal described in point 6.1 therefore also applies to a Customer who is a Consumer with respect to Personalized Products from Line B, on the same terms as for other Products.
6.3. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by way of an unambiguous statement, for example an e-mail sent to sales@fondori.com. The Customer may, but is not required to, use the model withdrawal form set out in Appendix 1 to these Terms.
6.4. The Customer must return the Product to the Seller without undue delay, and in any event no later than 14 days from the day on which the Customer withdrew from the Sales Agreement, to the following address: ADACTUS Sp. z o.o. — Central Warehouse, ul. Słoneczna 15, 05-410 Józefów, Poland. The direct cost of returning the Product is borne by the Customer.
6.5. The returned Product should be undamaged, in its original packaging where reasonably possible, complete, and free of visible signs of use going beyond what is necessary to establish the nature, characteristics, and functioning of the Product — in the manner the Customer would be able to do so in a physical store. The Customer is liable for any diminished value of the Product resulting from use beyond the above scope.
6.6. The Seller will refund the payment only after receiving the returned Product — not earlier, and not merely on the basis of proof that the return shipment has been sent — and no later than within 14 days of receiving the Product. The refund covers all payments made by the Customer, including the cost of delivering the Product (except for any additional costs resulting from the Customer choosing a delivery method other than the cheapest standard delivery method offered by the Store).
6.7. The refund will be made using the same payment method the Customer used, unless the Customer expressly agrees to a different method of refund that does not involve any cost to the Customer.
§7. Liability for Conformity of the Product with the Agreement (Complaints)
7.1. The Seller is obliged to deliver a Product to the Customer that conforms with the Sales Agreement and is liable to a Customer who is a Consumer for any lack of conformity of the Product with the agreement, on the terms set out in the applicable consumer protection law.
7.2. A complaint may be submitted in any form, in particular by e-mail sent to sales@fondori.com, indicating: a description of the non-conformity, the date it was identified, information allowing the Order to be identified, and the Customer's request (repair, replacement, price reduction, or withdrawal from the agreement — in accordance with the rights available under applicable law).
7.3. The Seller will respond to the Customer's complaint without undue delay, and no later than within 14 calendar days of its submission.
7.4. The provisions of this paragraph concerning a Consumer apply accordingly to a natural person entering into a Sales Agreement directly related to their business activity, where the content of that agreement shows that it is not of a professional nature for that person.
§8. Personal Data and Cookies
8.1. The controller of the personal data of Customers processed in connection with the use of the Store is the Seller, i.e. ADACTUS Sp. z o.o.
8.2. Detailed rules on the processing of personal data, including the purposes, legal bases, retention periods, and the Customer's rights, as well as the rules on the use of cookies, are described in a separate Privacy Policy available at: fondori.com/policies/privacy-policy.
8.3. Providing personal data is voluntary but necessary to conclude and perform the Sales Agreement and to use certain electronic services of the Store (e.g. the contact form, the Newsletter).
§9. Out-of-Court Complaint and Redress Procedures
9.1. A Consumer has the option to use out-of-court means of handling complaints and pursuing claims. Detailed information on the bodies and procedures relevant in this respect can be obtained from the consumer protection authorities competent for the country of the Consumer's place of residence.
9.2. In accordance with Article 14(1) of Regulation (EU) No 524/2013 of the European Parliament and of the Council, the European Commission provides a platform for online dispute resolution (ODR) for consumer disputes, available at: ec.europa.eu/consumers/odr. The ODR platform is a single point of entry that may help resolve disputes concerning contractual obligations arising from an online Sales Agreement out of court.
9.3. The Seller informs that it does not consent, and is not obliged, to take part in out-of-court consumer dispute resolution proceedings before an authorized entity. The above does not limit the Consumer's right to use the means referred to in points 9.1 and 9.2.
§10. Anti-Money Laundering and Counter-Terrorist Financing
10.1. All payments for Orders are made exclusively in electronic form, via the payment operators referred to in §4 (Shopify Payments, PayPal, PayU) — the Store does not accept cash payments.
10.2. The Seller reserves the right to request from the Customer additional information or documents confirming the Customer's identity and the legality of the source of the funds intended for payment of the Order, in particular in the case of high-value Orders or Orders giving rise to reasonable doubt.
10.3. Where there is a reasonable suspicion that an Order or a related payment may be used for money laundering or terrorist financing, the Seller may refuse to fulfill the Order or suspend its fulfillment, and will inform the Customer thereof to the extent this is not precluded by applicable law.
10.4. In matters not regulated by this paragraph, the applicable law on the prevention of money laundering and terrorist financing shall apply.
§11. Final Provisions
11.1. In matters not regulated by these Terms, the generally applicable provisions of Polish law shall apply, including in particular: the Civil Code, the Act on Consumer Rights, the Act on the Provision of Electronic Services, and the GDPR.
11.2. Any disputes arising between the Seller and a Customer who is a Consumer will be resolved by the court having jurisdiction under the rules of civil procedure. Disputes arising between the Seller and a Customer who is not a Consumer will be resolved by the court having jurisdiction over the Seller's registered office.
11.3. The Seller reserves the right to amend these Terms for important reasons (including: changes in the law, changes in payment/delivery methods, changes to the scope of the Store's business activity). Amendments take effect on the date specified by the Seller, which will be no less than 14 days after they are made available. Orders placed before the effective date of any amendment will be fulfilled on the previous terms.
11.4. These Terms take effect on August 11, 2026.
Appendix 1 — Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the agreement)
Addressee: ADACTUS Sp. z o.o. — Central Warehouse, ul. Słoneczna 15, 05-410 Józefów, Poland, e-mail: sales@fondori.com
I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/for the supply of the following service(*):
Date of conclusion of the contract(*)/receipt of the goods(*): …………………………………………………………………………
Order number: …………………………………………………………………………
Name of Customer: …………………………………………………………………………
Address of Customer: …………………………………………………………………………
Signature of Customer (only if this form is submitted on paper): …………………………………………………………………………
Date: …………………………………………………………………………
(*) Delete as appropriate.