Returns

Effective date: August 11, 2026

§1. General Provisions

1.1. This Returns Policy sets out the rules for withdrawing from the sales contract for Products ordered from the online store operating at fondori.com (the "Store"), the procedure for returning Products, and the rules for refunding payments.

1.2. The Seller is:

ADACTUS Sp. z o.o.
Plac Bankowy 2, 00-095 Warsaw, Poland
VAT ID: PL5252829597 · Company registration number (KRS): 0000850984
email address: sales@fondori.com
(the "Seller")

§2. Scope — Returns Regardless of Product Line

2.1. The Seller allows a Customer who is a Consumer to withdraw from the sales contract for any Product ordered from the Store — both a Line A Product (ready-made collections) and a Personalized Product from Line B (a coin designed by the Customer in the Creator) — on the same terms, within the same time limit, and following the same procedure described in this Returns Policy.

2.2. The Seller does not exercise its statutory right to exclude the right of withdrawal with respect to non-prefabricated goods manufactured to the Consumer's specifications (Article 38(3) of the Consumer Rights Act), even though Personalized Products from Line B meet the conditions for this exclusion. This is a deliberate decision by the Seller, consistent with the Store's Terms and Conditions (§6).

§3. Time Limit for Withdrawal

3.1. A Customer who is a Consumer may withdraw from the sales contract for a Product without giving a reason within 14 days from the day on which the Customer or a third party indicated by the Customer (other than the carrier) took possession of the Product.

3.2. If the Order includes several Products delivered separately, the time limit referred to in §3.1 is counted from the day the last of them is received.

3.3. To meet the deadline, it is sufficient to send the withdrawal statement before it expires.

§4. How to Submit the Withdrawal Statement

4.1. The Customer may, but is not required to, use the return form constituting Appendix 1 to this Returns Policy, available for download here: return form (PDF) — a clear statement of the Customer's intent is sufficient for the withdrawal to be effective.

4.2. The withdrawal statement should be sent to the e-mail address sales@fondori.com or in writing to the return address indicated in §5.2.

§5. Returning the Product

5.1. After submitting the withdrawal statement, the Customer is obliged to send the Product back without undue delay, and no later than within 14 days from the day the statement was submitted.

5.2. Return address: ADACTUS Sp. z o.o. — Central Warehouse, ul. Słoneczna 15, 05-410 Józefów, Poland.

5.3. The returned Product should be undamaged, where possible in its original packaging, complete, and free of visible signs of use going beyond what is necessary to establish its nature, characteristics, and functioning. The Customer is liable for any diminished value of the Product resulting from using it in a way that goes beyond what is necessary to establish its nature, characteristics, and functioning.

§6. Return Costs

6.1. The Customer bears the direct cost of returning the Product to the Seller.

§7. Refund of Payment

7.1. The Seller will refund all payments received from the Customer in connection with the contract, including the cost of delivering the Product to the Customer (up to the amount corresponding to the cheapest standard delivery method offered by the Seller), no later than within 14 days from the day the Seller receives the returned Product. In accordance with the Store's Terms and Conditions (§6.6), the refund is made only after the Seller physically receives the returned Product, not merely on the basis of proof that it was sent.

7.2. The refund will be made using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method that does not involve any additional cost.

§8. Complaints

8.1. The rules and procedure for handling complaints regarding non-conformity of the Product with the contract (statutory warranty) are set out in the Store's Terms and Conditions.

8.2. The procedure to follow if a shipment shows signs of damage during transport is set out in the Delivery Terms (§7.2).

§9. Final Provisions

9.1. In matters not regulated by this Returns Policy, the provisions of the Store's Terms and Conditions and the generally applicable law shall apply.

9.2. This Returns Policy takes effect on August 11, 2026.